Owner and Decision-Maker Seminar Track
When: Thursday, October 9 8:30 am – 4:45 pm
Where: Chattanooga Convention Center
Cost: Online price of $75 per student
Onsite registration $100 per student
Take advantage of this full-day of mini-sessions with topics designed specifically for owners and decision-making managers. Sessions offer information pertinent to owning and managing a towing and recovery company, presented by speakers knowledgeable about the towing and recovery industry.
Topics include:
- Streamlining Your Company Dispatch
- Your Legal Responsibilities Under the Servicemembers Civil Relief Act
- Run a Smarter Tow Office with AI-Powered Systems
- Safely Store Electric Vehicles
- Maximize Your Website’s Impact
- Reinforce Safety Through Policies and Meetings
Course Descriptions
Owner and Decision-Maker Track
Take advantage of this full-day of mini-sessions with topics designed specifically for owners and decision-making managers.
For just $75 per person pre-registration, $100 per person on-site, you and your managers can attend sessions offering information pertinent to owning and managing a towing and recovery company, presented by speakers knowledgeable about the towing and recovery industry.
Streamline Your Company Dispatch
Dispatch is often the first interaction a customer will have with your towing company. Set up your dispatchers to succeed and enjoy the positive impact a streamlined, effective dispatch team can have on your entire company.
Presented by Mike Porter, TDR Way
Your Legal Responsibilities Under the Servicemembers Civil Relief Act (SCRA)
Federal law forbids the foreclosure sale of the real or personal property of military servicemembers while they are on active duty. A towing company which auction-sells an unclaimed impounded vehicle owned by an active duty servicemember – even inadvertently – without following the proper legal procedures can find itself as a defendant in a civil action filed by the Department of Justice on behalf of the servicemember. The DOJ aggressively pursues SCRA violators. Learn about the SCRA, the special SCRA rules that must be followed regarding unclaimed vehicles owned by active servicemembers, and how to protect yourself from a federal Government lawsuit.
Presented by Michael McGovern, The McGovern Law Firm
Run a Smarter Tow Office with AI-Powered Systems
Discover how cutting-edge technology and AI tools can simplify your day-to-day office operations – from managing paperwork and customer communication to handling recovery invoicing. Tailored specifically for towing companies, this session will show you how to reduce repetitive tasks, improve efficiency, and reclaim valuable time.
Presented by Jade Fickert, Towboss
Safely Store Electric Vehicles
This session will dive into the specific hazards associated with storing damaged Electric Vehicles (EVs) and provide effective solutions to handle them safely. Plus, discover the hidden billing opportunities these vehicles can present and how to capitalize on them.
Presented by Energy Security Agency
Maximize Your Website’s Impact
Your website has the potential to be a powerful marketing tool that can attract new customers and build your brand. But what makes a towing company website truly stand out? Whether you’re starting from scratch or looking to improve an existing website, this session will provide valuable insights on how to optimize your site for better performance and visibility.
Presented by Carol Snelling and Alex Andersen, MarketSmart
Reinforce Safety Through Policies and Meetings
Every towing and recovery company needs policies and procedures that reinforce safety. Learn how regular meetings provide the perfect opportunity to review your business’s safety policies, set clear expectations for your drivers, and promote responsible driving habits.
Presented by Brian Riker, Fleet Compliance Solutions LLC
Safety On-Scene vs. Safety on Paper
Join Paul Stephens and Brian Riker as they discuss the intersection of real-world applications of on-scene safety practices and the “best practices” contained within most company’s safety or operational policy manuals. Drawing from a combined 70+ years’ experience in real world towing operations, Paul and Brian will explore how having the wrong policy on paper, as compared to what your operators are really facing on scene, can have devastating consequences for life safety, property and litigation defense.
Presented by Brian Riker, Fleet Compliance Solutions LLC and Paul Stephens
Consolidating Corner: Fake News vs. Fact
The towing industry is undergoing various consolidations, whether it’s a family-owned company purchasing other towing companies or it’s a large consolidator purchasing companies in various states. What does it mean to you and your company?
Presented by Wes Wilburn, American Towing and Recovery Institute
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